LEEYANARAHMAN®

Complaints / Feedbacks:

1. Complaints must be lodged within 5 days starting exactly on the day customer has received the order.
   1. Complaints made after the lapse of this period will not be entertained.
   2. Kindly reach us via WhatsApp +6018-9614055 (CUSTOMER SERVICE), or Email at orderleeyanarahman@gmail.com
   3. Specify your order number and product details, and kindly word your complaints.
   4. Attach reasonable proof (photo/video).
   5. Complaints lodged without complete information and proof will be considered incomplete and rejected.
   6. Exhanges are strictly allowed only for the same item , colour and size. 
      
      
2. Complaints on item(s) purchased from our boutique must be lodged and resolved at the boutique itself (VALID 3 DAYS AFTER DATE OF PURCHASE).
   
   
3. For complaints on item(s) purchased through PS and DS:
   1. Customer must liaise with the PS or DS within 7 days after the receipt of goods.
   2. PS / DS then brings the issue to us.
   3. Complaints will be entertained by the persons-in-charge at our Boutique or HQ.

RETURN AND EXCHANGE POLICY

This return and exchange policy is applicable only for purchases made through our Boutique, Sales Admins, Website, Official Personal Shoppers (PS), and Official Drop Shippers (DS).

Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.

1. Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery.
2. We will not be responsible for item(s) that are purchased through non-registered PS and non-registered DS. Kindly visit our Instagram pages @leeyanarahman_official__ps or click on the linktree at @leeyanarahman.co for a full list of official PS and DS.
3. Exhanges are strictly allowed only for the same item , colour and size. 
4. We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of unpermitted requests:

“I change my mind”

“I don’t’ like this design”

“The size doesn’t fit me”

"I wish to change to another size"

“I’ve bought or clicked on the wrong product / variant”

"I want to change to another colour"

1. Customers must consult our person-in-charge first (Customer Service WhatsApp +6018-9614055) provide your Order number, your name and address, details of the product and the reason for return before proceeding with the returns/exchanges.
2. Item(s) must be returned within 7 days after receipt of the order.
3. Item(s) must be returned in unworn, unwashed, and unaltered condition with all tags attached.
4. Customers must notify the person-in-charge on any postages made.
   • Kindly update the parcel movements to us (tracking number).
   • Customers will be responsible to ensure the item(s) are safely delivered.
   • Postage costs for returns of defected goods will be borne by us. Please send us the receipt for processing.
5. Exchanges will be processed within 7 days after receipt of the returned goods.
6. Please note that exchange of item is subject to stock availability. (You may exchange to other design with the same or higher price (subject to additional charge) of your purchase only)
7. Once you send back your item, we assume you agreed to our return policy