RETURN AND EXCHANGE POLICY
1) This return and exchange policy is only applicable for purchases made through LEEYANARAHMAN Website, Official Personal Shopper, Official Dropship, Admin sales (HQ) and Boutique.
2) We will not be responsible for items that are purchased through non-registered Official Personal Shoppers & Official Dropship.
3) All purchases made through LEEYANARAHMAN website are considered as final and there are no cancellation/refunds/returns allowed EXCEPT for DEFECT ITEM only. Return and exchange are only applicable for items that are defective or damaged from our side with tags still attached, or mistakenly delivered.
4) Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non exchangeable.
5) All item(s) must be returned in the original selling condition and include the original product packaging, price tags and labels.
6) All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED.
7) We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples “I change my mind, I don’t like this design, the size doesn’t fit me, I wish to change to another size, I’ve bought or clicked on the wrong product/variant, and I want to change to another colour”.
WHAT SHOULD I DO WHEN I RECEIVED A DEFECT ITEM/WRONG ITEM/MISSING ITEM?
a) For complaints on items purchased through Official PS/DS, customers must liaise with their Official PS/DS within 7 days after they received the parcel. Official PS/DS will then bring the issue to HQ and complaints will then be entertained by the persons in charge.
b) Complaints on item(s) purchased from our boutique must be lodged and resolved at the boutique itself (VALID 3 DAYS AFTER DATE OF PURCHASE)
c) Complaints on item(s) purchased from LEEYANARAHMAN website & Admin Sales (HQ) must be lodged within 5 days starting exactly on the day customer has received the order. Complaints made after the lapse of this period will not be entertained. Please drop us an email orderleeyanarahman@gmail.com or contact our customer service at 018-9614055 (whatsapp only) with the following details:
- Invoice number
- The matter of the issue
- Pictures or videos
- Please provide the return tracking number for our record purposes
(customers will be responsible to ensure the item(s) are safely delivered)
Complaints lodged without complete information and proof will be considered incomplete and rejected.
Exchanges will be processed within 7 days after receipt of the returned goods.
Exchanges for DEFECT ITEM are strictly allowed only for the same item, colour and size. Please note that exchange of item is subject to stock availability also. (You may exchange to other design with the same nor higher price <subject to additional charge> of your purchase only).
Once you send back your item, we assume you agreed to our return policy.
#RETURN WITHOUT ANY REASONABLE EXCUSE/WITHOUT LIAISE WITH OUR CUSTOMER SERVICE WILL NOT BE ACCEPTED.
d) In the unlikely event that you have received incorrect or damaged product(s), please contact our customer service at 018-9614055 (whatsapp only) or email orderleeyanarahman@gmail.com for further assistance.